 Things to Know
Welcome to MPICS Digital Knowledge base, we have compiled all frequently asked questions to help you manage your web site.
1.What's FTP?
2.How do I upload files using FTP?
3.What should I name the default page in my directories?
4.What are the paths to common server resources?
5.Do you upgrade Perl when new releases are available?
6.How do I modify a domain name registered with other registrar?
7.What FrontPage files should I not touch?
8.How do I remove a directory within my site that currently has content?
9.How do I download and view my raw access logs?
10.How do I access my web site admin area?
11.What is the first line in a CGI script?
12.FTP is slow or hangs
13.What is anonymous FTP and how does it work?
14.How do I setup my email accounts in Outlook 2000?
15.What can I do if my domain is getting a lot of Junk (SPAM) Email?
16.How do I use E-mail Redirects?
17.What are the incoming server settings for my POP?
18.What is the SMTP server setting for my POP?
19.How do I add new email accounts?
20.What is RTSP protocol when discussing Real Audio/Video?
21.What is the first step in using Real Audio/Video?
What's FTP?
The first thing you need to do to put your website online is learn how to access your account. You will use FTP (file transfer protocol) to transfer files from your computer to the server, and vice versa. There are other tasks that you may need to use SSH for, and even a few things you can do with your browser. If you use FrontPage, much of this will not apply to you. You will need to see the FrontPage section of the manual. However, you may still wish to review this section to learn about the other ways you may access your account.
FTP Access
FTP (File Transfer Protocol) is the preferred method of uploading files to your website, and vice versa... You have unlimited access to your account via FTP 24 hours a day. This allows you to create and maintain your web pages on your own computer, then upload the files to your website at your own time.
NOTE: If you use FrontPage you should NEVER use regular FTP to upload your files as this will damage the extensions. Please refer to the instructions in the FrontPage section for uploading files.
FTP is not a program; it is a "protocol", a specific method of transferring data from one place to another. Some online services such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a PPP (Point to Point Protocol) Internet account, you will need an FTP program. We strongly recommend WS_FTP for PC users, and Fetch for Macintosh users.
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How do I upload files using FTP?
When using WS_FTP Create a new profile. To do this, click the w> button. Under "Profile Name", enter your company name or simply your domain name. Enter your IP address in the field named "Host Name/Address:". Click here to obtain the IP address for your account. Now enter your login for your account in the box corresponding with "User ID" Enter your account password in the field named "Password". Finally, make sure that the "Anonymous" box is not checked. You may choose to select the box entitled "Save Pwd" this will store your password for future use. Now click the "OK" button near the bottom left of the window and you will automatically be logged into your account via FTP. The online manual provides detailed instructions.
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What should I name the default page in my directories?
It is very important that you name your home page,(the first page that you want visitors to see when they visit your web site), index.htm or index.html. When a browser visits your web site by typing in your domain name, i.e. www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html (by default). If the browser does not find one, your visitor will not be able to access your web site without a specific page name to add to the domain URL.
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What are the paths to common server resources?
CGI scripts often require paths to common server resources. These paths are as follows:
(puts you in your web directory) (puts you in your cgi-bin)
Sendmail: /usr/sbin/sendmail
Perl5.003: /usr/bin/perl
Perl5.004: /usr/bin/perl5.004 (Full 5.004 lib support not available currently)
Date: /bin/date
Java: /usr/bin/java
Python: /usr/bin/python
Domain path: /www/yourdomain
Cgi-bin path: /www/yourdomain/cgi-bin
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Do you upgrade Perl when new releases are available?
Yes. Once a new build of Perl has been deemed as stable versus experimental, we will implement a upgrade across our network based on how it may effect existing scripts already in operation.
TOP ^ How do I modify a domain name registered with other registrar?
You will need to modify the DNS information for your domain name. Your domain name will not point to our servers until you complete the below steps. After you complete the below, you will want to follow up within 24 hours to make sure the changes are going through with your domain registrar. Please visit their home page to make changes to your domain or call them. The changes you will need to make are to the name servers. Our name servers are:
NS1.DNSBUILDER.COM
NS2.DNSBUILDER.COM
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What FrontPage files should I not touch?
vti files should not be modified in ftp, especially when using FrontPage. Modifications of these files may destroy FrontPage extensions necessary for publishing.
TOP ^ How do I remove a directory within my site that currently has content?
To remove a directory use command line rm -Rf direc
tory name.
TOP ^ How do I download and view my raw access logs?
This can be done thru FTP or through admin page http://www.yourdomain.com/admin . When downloading the .zip file that is your traffic logs, please remember to rename the file to .txt. This will allow the logs to be viewed in Notepad, or any other text editor.
TOP ^ How do I access my web site admin area?
Always go to http://www.yourdomain.com/admin here you can manage your site fully.
TOP ^ What is the first line in a CGI script?
In order for cgi scripts to function, the correct path to perl must be listed in the top line of the cgi script.
TOP ^ FTP is slow or hangs
There is a setting in most FTP clients called "Passive Mode" With our firewall systems you cannot use Passive Mode. Please UNCHECK the box next to it or toggle it off.
TOP ^ What is anonymous FTP and how does it work?
Your anonymous ftp account is for light use only. Your web hosting account is not designed for heavy anonymous ftp usage for the purposes of distribution programs and/or multimedia files. Please contact us for special pricing for such usage.
TOP ^ How do I setup my email accounts in Outlook 2000?
• Go to Tools | Accounts 2) Click on Add | Mail 3) In Display Name, type whatever you want other people to see as your name. Click "Next" 4) E-mail address: Type the email address you would like to send email from: whatever@[yourdomain].com Click "Next" 5) My incoming mail server is a "POP3". 6) Incoming Mail (POP3 or IMAP) server: yourdomain.com 6a) Outgoing Mail(SMTP) server: yourdomain or ISP.com 7) Click Next 8) POP account name: [username], Password: [passwd] Click "Next". 9) Choose your connection type depending on your connection method. Click Next. 10) Click "Finish"
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What can I do if my domain is getting a lot of Junk (SPAM) Email?
Though we currently do not offer specific SPAM filters you can control the email aliases you allow your domain to receive email from. Remove the default line in your .redirect, this will block all email from coming in except aliases that are specifically listed in your .redirect file. Example: To receive email to your domain only from sales, billing, and support. Make the following entries. (Assume your domain name is yourdom.com) support yourdom@yourdom.com billing yourdom@yourdom.com support yourdom@yourdom.com Now you will only receive email to the listed addresses.
TOP ^ How do I use E-mail Redirects?
Email Redirects are used to redirect email from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales person's personal email address, and support@yourdomain.com redirected to your support person's personal email address, and so on. You may also have redirects set up to send email to more than one address. For example, you may have all email addressed to support@yourdomain.com redirected to all of the members of your support staff. You may have as many redirects as you like, through admin area, setting them up is as simple as filling in the blanks. Once you've logged into your admin control system, select the Email Redirects button from the panel menu. Address: Enter the name or title portion of the address only. For example: sales or info Forward To: Enter the FULL valid email address that you want the email forwarded to. For example: joe@elsewhere.com (Type carefully. If you make an error the email will be forwarded to an incorrect email address). Also Forward To: If applicable, enter the FULL valid email address of others you want this email to go to. For example: jack@overthere.com Edit: To edit your existing redirects, simply change the information in the entry fields. Add/Edit Redirects: You MUST click this button to Save your changes. Things to know: If you remove the default email address, email will only be redirected to the specific aliases listed. For example, if an email is sent to help@yourdomain.com and you have not listed "help" as an alias, the email will not be redirected. You will then need to log into your domain POP account to retrieve it. If you prefer to log directly into your domain POP account to retrieve email and do not wish to have any redirected, then simply remove the default email address.
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What are the incoming server settings for my POP?
The incoming server settings are simply your domain name. Example, if your domain is jack.com then the incoming server name ismail.jack.com.
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What is the SMTP server setting for my POP?
The SMTP setting is just your domain name. Example: if your domain is jack.com then your SMTP server setting is mail.jack.com
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How do I add new email acco
unts?
Login to your admin area by going to http://www.yourdomain.com/admin and click on manage users, chose the option ?ad user?
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What is RTSP protocol when discussing Real Audio/Video?
RTSP, or Real-Time Streaming Protocol, is a protocol developed by Real Networks. Just as File Transfer Protocol (FTP) is the best protocol for transferring large files, RTSP is the best protocol for streaming multimedia applications.
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What is the first step in using Real Audio/Video?
The first step is the audio or video file which has an extension of .ra (RealAudio) or .rm (RealMedia). You create this file from your audio or video source using the RealEncoder or RealProducer. The second step is creating the metafile with the extension .ram. The ram metafile is simply a text file containing a special URL telling the Real server to send your audio or video clip to the browser.
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